TERMS & CONDITIONS



All SCHOOL SPORT & CHILDREN'S ACTIVITIES

When you book with us, we want you to be completely satisfied with the service we offer.  Below are the booking terms and conditions, which let you know what to expect from us and what we expect from you.





What we offer
Bootroom Academies offer different programs, including, but not limited to, Breakfast Clubs, After School Extra-Curricular Clubs, After School Care Clubs, Saturday Soccer Club, Holiday Activities, In-set day childcare and Soccer Camp (together or separately we refer to these as the ‘Bootroom Acadmemies Programme’). More detail about the services we offer and our current prices can be found on the relevant booking forms or online - (www.bootroomacademies.com) or at our venues.

Please note that not every activity pictured in our literature or on the website is available at every venue so please check venue-specific details using the Bootroom Academies website to find what’s available and where.



Bookings
Bookings are subject to availability and accepted on a first-come, first-served basis.  To secure a place all bookings must be made online. All prices are correct at the time of printing of any hard copy material or uploading such material online. Bootroom Academies reserve the right to change prices or conditions at any time prior to the start of the Bootroom Academies Programme. We shall let you know as soon as we can if there is any change to the booking information and if you aren’t happy with the change, then you can cancel the booking without charge or accept the changes, which ever you prefer.

Any bookings received without full payment (childcare vouchers or school invoice) will not be confirmed until payment is received in full. We don’t accept telephone bookings or hold places open so please complete the booking online for the chosen activity. While we will do what we can to give your child a place on the Bootroom Academies Programme that you choose, on the date you choose, we can’t guarantee the place until we receive confirmation of your booking online.

Please check any booking confirmation that you receive carefully to ensure the dates, location and personal details are correct and as expected – please inform us as soon as possible with any discrepancies and at least [5] days before the Bootroom Acadamies Programme.

All places on the Bootroom Academies Programmes need to be booked in advance online to ensure correct staff-to-children ratios are met. Registration on the day may be accepted depending on the availability of places, but we cannot guarantee a place unless a booking has been successfully made online. Please have alternative arrangements in case we don’t have any places left on that day. We do advise to make a booking at least 24 hours before to avoid disappointment.



Payment
You can pay by cash, credit or debit cards. Cash can be made to the Head Coach at leading the session. Cheques can be sent to You can make payment on line and a fee of £1.00 will be added to online payments to cover extra admin/bank charges.



Returned Payments
If the bank returns payment, then any bank charges incurred by Bootroom Academies as a result of returned payments must be paid in full by you, in addition to the original booking fee.

Bootroom Academies does not accept any liability for bank charges you may incur, In all cases, the responsibility rests firmly with you to ensure all payments are valid at the time of booking and please remember that your child’s place is only confirmed when payment is cleared and received by us.



Changes to your booking
You can ask Bootroom Acadamies to make changes to your booking provided you request them via email to enquiries@bootroomacademies.com While we shall do our best to accommodate changes, we cannot guarantee that we can make them. Where changes affect the prices charged, we shall request the balance from you to confirm the revised booking.

Bootroom Academies can make changes to your booking at any time, with reasonable notice. If the changes do not suit you we shall offer another place on the same or similar Bootroom Academies Programme or a credit note.



Change and Cancellation by Bootroom Academies
Should Bootroom Academies need to cancel a Programme, for any reason within our control, we shall do so with as much notice as possible and you will be offered a full refund or a place on the same or similar Programme at a later date.

In the event of unsuitable weather or other circumstances beyond our control Bootroom Academies Programmes are subject to change.  In the unlikely case that we are unable to run the Programme due to adverse weather conditions or other circumstance beyond our control (a force major event) we will provide a credit note within seven (7) business days that can be used to book a Bootroom Academies Programme on another day and within six (6) months of issue.

If customers are unable to attend a Bootroom Academies Programme during adverse weather conditions, or other major event, but the club is open, no refund or credit will be applicable.



Cancellation and Refund Policy
Except as noted above and next, Bootroom Academies does not issue refunds for any reason, including non-attendance. For Holiday Activities only, a credit note may be issued in the event of injury or illness of a child booked into the Bootroom Academies Programme, subject to Bootroom Academies receiving written notice of non-attendance 24 hours after the start of affected day or the booked Programme. Unless we agree otherwise, you waive your right to a credit if you only give us verbal notice, or written notice is received more than 24 hours after the start of the affected day. A medical certificate may be required.

Bootroom Academies are unable to issue credit notes or refunds due to a venue we use for any of the Bootroom Academies Programmes closing, a school closure or cancellation of any session by the school that affects the After School (Care) Clubs or Breakfast Clubs. The only exception will be where the school cancels In-set day childcare. If this happens we shall give you a credit note that can be used on another day.



Sickness
Children cannot attend if they are sick (including vomiting, diarrhoea, conjunctivitis and head lice) all children who are ill or infectious are to be kept at home during their illness and for 48 hours after the last symptom occurs.  Bootrooom Academies is not responsible for injury occurring as a result of a pre-existing medical condition. Medicines only administered if written consent given by parent.

Where a child falls ill during the day, and we think it necessary, their parent/guardian shall be called to take the child home and you agree to collect your child without unreasonable delay.



Arrival
We ask all parents/guardians to ensure children arrive on time, and no earlier than 15 minutes before the designated start time for the day/session or the relevant Bootroom Academies Programme. We are unable to take responsibility for children who arrive earlier. Being late affects the other children and the plan for the day, so children who arrive late for a day/session and may be refused permission to participate at the discretion of the venue, and in this event, no credit note shall be given.



Departure
We also ask all parents/guardians to arrive at least five minutes before the designated end time for the day/session. No child will be able to leave the premises without a parent/guardian unless written notification is received before the start of the Bootroom Academies Programme detailing suitable alternative arrangements.



Late Collection
Bootroom Academies reserves the right refuse to allow the child to attend further sessions at Bootroom Academies with no refund given for the remaining sessions should this child be picked up late form the session with no explanation. Should the child not be picked up at the appropriate time at the end of the session. If the child’s parent/ guardian is not at the venue 10 minutes after the session finishes the Head Coach will proceed to contact the parent/ guardian and should they not be able to contact them, the police will be called and the child will be handed in to police care.



Behavioural Standards and Exclusion
Bootroom Academies expects all children to behave at all times in a manner that is acceptable to both fellow children and Bootroom Academies staff.Bootrooom Academies reserves the right to exclude a child from the Programme where he/she fails to maintain the required behavioural standard. Such failure shall include, but not be limited to, bad behaviour, racial, sexual, verbal or physical bullying of a fellow child or member of staff. Transportation of the affected participant(s) home will be the responsibility of the parent/guardian, and no refund or credit will be issued.



Health and Safety
It is your responsibility to inform us at the time of booking of any pre-existing medical, physical or behavioural conditions, or medication requirements of any child, so that we can make provision for the child’s specific needs. If this information is not provided, we reserve the right to exclude the child.

First Aid will be administered to children in the event of an accident while under our care.  If the accident is serious, we may need to call the emergency services.  We have comprehensive policy and procedures for major accidents that all our staff are trained on, specifically please note:

- EpiPen Guidelines
Bootroom Academies staff are not qualified to administer EpiPens (an emergency treatment of anaphylaxis). However, they are permitted to do so if we receive a letter containing written permission from the parent/guardian. The parent/guardian must state in the letter that permission is given to administer the EpiPen but that they fully understand that staff may not be qualified to do so and that they (the parent/guardian) accept full responsibility.

- Medical Conditions and Allergies
The parent/guardian must state on their child’s details page if there are any medical conditions, allergies or any relevant background information that Bootroom Academies staff may need to be aware of while their child is attending a Programme. We would ask parents to contact Bootroom Academies in advance to discuss any individual requirements.

- Medication
The parent/guardian must give written consent for the administration by Bootroom Academies staff of prescribed medication and complete a full medication form. The Head Coach will advise should any medication not be allowed to be given by Bootroom Academies and parents should make alternative arrangements should the child not be allowed to attend the session die to the medication not being administrred.

- Emergency First Aid
The parent/guardian gives consent for Bootroom Academies to administer emergency first aid and seek professional medical help where deemed to be necessary by our person in charge of the event.

- Safeguarding
Bootroom Academies staff have a duty to act if they suspect a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow the Safeguarding Children Policy as detailed in our policies and procedures.

Equal Opportunities
Bootroom Academies is an equal opportunities employer and welcomes all children, regardless of their gender, ability, race or religion. Each child attending a Bootroom Academies Programme is of equal value and is entitled to equal access of opportunity. We operate a zero-tolerance policy on discrimination or bullying of any kind.



Lost Property
Please ensure children do not bring valuable toys or belongings when attending Bootroom Academies Programmes. Mobile phones and other electrical devices are not permitted at our venues. Bootroom Academies cannot accept liability for lost, stolen or damaged items. Please ensure clothing and other belongings are clearly labelled with the child's name to help us return unclaimed items. Lost property will be kept at the Bootroom Academies office for a period of three weeks after the end of the Programme. If items are still unclaimed after this period, Bootroom Academies will distribute them to local charities.



Photography
From time to time we take photographs at our Bootroom Academies Programmes that may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs, we must be informed in writing either at the time of booking by selecting to opt out of this option or in writing before the start of the Programme.



Liability
Bootroom Academies does not accept liability for loss or damage to property, sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants. Where incorrect or misleading information is provided on the booking form, whether medical or otherwise Bootroom Acadmies are under no liability whatsoever in respect of personal injuries or otherwise. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any Programme and neither Bootroom Academies nor the organisers providing the facility or their servants shall be liable for direct or indirect losses if Bootroom Academies, a venue or facility we use closes.



Insurance
Our Public Liability Insurance covers all staff and children under our care.



Mobile Phones and Electronic Devices
Mobile phones and other electronic devices (e.g. IPADS, Nintendo DS) are prohibited on our Bootroom Academies Programmes and at our venues.  If you wish for your child to carry a mobile phone and they are seen using it then the person in charge on the day will confiscate it until the end of that day. Bootroom Academies will not take any responsibility for the damage or loss of any electronic devices that are brought onto Programme.



Data Protection
We will use your details to contact you via email/mail or text with future information about our services. You may opt out of our mailing list when booking or afterwards at any stage. Bootroom Academies is registered under the Data Protection Act.

Staff have full DBS (formally CRB) checks in place, however, in the unlikely event of any incorrect information provided by the staff when completing the DBS we cannot be held responsible.



Complaints
Bootroom Academies is fully committed to delivering the highest standards of teaching, coaching and childcare to the community. We aim to ensure every child has a fantastic experience of any Bootroom Academies Programme. If you, or your child, are not entirely satisfied with the service we provide, we would like to hear about it. If we are aware of any problem while your child is still attending a Bootroom Academies Programme, we can aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously and in the strictest confidence. In the first instance, the complaint should be made to the Head Coach on site or the class Tutor, who will look into the matter. If you feel the response to the complaint is not acceptable or you would like to take the grievance further, the complaint should be made in writing and addressed to: The Director or Operations, Bootroom Academies, Glenbourne House, Burscough Street, Ormskirk, Lancashire, L392EL. or sent via; enquiries@bootroomacademies.com, or, if a sensitive issue by calling Bootroom Academies head office on: 03300580515 and we shall advise accordingly.



Changes of Terms and Conditions
Terms and Conditions are correct at the time of publication/issue and are subject to change without prior notice.